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SHIPPING POLICY

Thank you for choosing Bow The Maker for your wood and leather craft needs. We are committed to providing you with the best possible shipping experience. Please review our shipping policy below:

1. Worldwide Shipping:

We are delighted to offer international shipping to our customers around the world. No matter where you are, we strive to deliver our meticulously crafted wood and leather products to your doorstep.

2. Third-Party Shipping Services:

To ensure the fastest and most cost-efficient shipping, we partner with reputable third-party shipping services. These services are chosen based on their reliability, efficiency, and ability to provide worldwide delivery. Our shipping partners are dedicated to delivering your order promptly and securely.

3. Shipping Rates:

Shipping rates are calculated based on the destination and weight of the package. During the checkout process, you will be provided with shipping options and their corresponding costs. We aim to offer competitive rates while maintaining the quality and speed of our shipping services.

4. Fast and Efficient Delivery:

We understand the importance of receiving your order promptly. Our commitment is to process and dispatch your order as quickly as possible. Once your order is shipped, you will receive a confirmation email along with a tracking number, allowing you to monitor the progress of your shipment in real-time.

5. Insurance Coverage:

All shipments from [Your Business Name] are insured to provide you with peace of mind. In the rare event that a package is lost, damaged, or delayed during transit, we will work closely with our shipping partners to resolve the issue promptly. Please contact our customer support team if you encounter any problems with your shipment.

 

6. Customs and Duties:

Please note that international shipments may be subject to customs duties and taxes, which are imposed by the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office to understand any potential fees that may apply to your order.

7. Order Tracking:

Once your order is shipped, you will receive an email containing your tracking number. You can use this number to track the status and location of your package. If you have any questions or concerns about your shipment, feel free to contact our customer support team, and we'll be happy to assist you.

If you have any further questions or require assistance, please don't hesitate to contact our customer support at support@bowthemaker.com.

Thank you for choosing Bow The Maker. We appreciate your trust in our products and services.

RETURN & EXCHANGE POLICY

Thank you for choosing Bow The Maker for your wood & leather craft needs. We take pride in our handcrafted wood & leather products and strive to provide you with the highest quality items. Before making a purchase, please read our Returns Policy carefully

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No Returns Allowed:

At Bow The Maker, we do not accept returns on any of our products. Each piece is meticulously crafted with attention to detail, and we stand behind the craftsmanship and quality of our items.

Quality Assurance:

We are committed to delivering products that meet or exceed your expectations. We ensure that each product undergoes rigorous quality checks before it leaves our workshop. If you have any concerns about the quality of your purchase, please contact us within 7 days of receiving your order.

Exchanges for Defective Items:

In the rare event that you receive a defective or damaged item, we will gladly exchange it for a new one. To initiate an exchange, please contact our customer service at bowthemaker@gmail.com within 7 days of receiving your order. Provide your order number, a description of the issue, and clear photos of the defective or damaged item.

Cancellation Policy:

As each product is made to order, cancellations are not allowed once the production process has begun. Please double-check your order before confirming your purchase.

Custom Orders:

Custom orders are non-refundable and non-returnable. We work closely with you during the design and production process to ensure your specifications are met.

 

Contact Us:

If you have any questions or concerns about your order, please contact our customer service team at bowthemaker@gmail.com. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing Bow The Maker for your wood & leather craft needs. We appreciate your support and look forward to providing you with exceptional products and service.

 

Sincerely,

Shane Bowman

Bow The Maker

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